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Custom Dog Collars

Frequently Asked questions

When will my order ship?

Ready to ship items will ship same or next day. Custom items will ship in 5-7 business days or sooner. You will receive a shipping notification email once your package has been shipped. 

How do I track my order?

When you check out be sure to create an account. This will allow you to see your order history, track shipments and more. 

Free shipping!!! Yay! What are the details?

Free shipping is automatically added to orders over $35. If you choose this method your package will be sent USPS Priority Mail 5-7 day delivery. 

How can I get a discount?

We offer sales periodically throughout the year. They will be listed on our website and social media pages. If there is not a sale going on you can always use a coupon code. You can get codes from our product models [check Instagram highlights] or from our email newsletters. Go sign up for our newsletter so you don't miss out on future sales and discounts. P.S. you get 10% off just for signing up. 

How long does it take to receive my items?

Travel time will depend on the carrier method you choose at check out. USPS is our preferred method of shipping. Delivery options range from Overnight to 8 business days. Choosing an expedited shipping method will only speed up delivery once your item is shipped. It does not speed up production time. If you need an item Rushed please email us prior to placing your order to make sure we can accommodate your deadline. hello@konadogwear.com 

How do I wash my new KDW gear?

We recommend hand washing with dish soap and laying flat to air dry. If you are like me and don't hand wash anything, you can use the machine but please follow these steps: 

  • Use are garment bag, pre-wash or spot remover spray is okay.
  • Use phosphate free detergent
  • No Fabric Softener
  • Wash with warm or cool water on delicate setting
  • Lay flat to air dry