If you are not satisfied with your items please contact us within 10 days of receiving your order. Unused items still in their original packaging may be accepted for exchange or store credit only. Most items in our shop are made to order and therefor no refunds will be given. Custom items cannot be returned or exchanged. Buyer pays all shipping costs incurred during the exchange.
We want all of our customers to keep coming back and therefore strive to provide you with an excellent experience. If for some reason you are not happy with your experience or the products you received please reach out to us right away. We will do everything we can to make it right.
We have tested all of our products on our own pups and they have passed our standards. However, it is the buyer's responsibility to know what is safe for their dog's strength and activity level. Our products are not to be used for tie outs. All dog gear should be inspected regularly for wear and tear. Kona Dog Wear cannot be held liable for any harm or injuries that may occur as a result of using their products.
All of our products are handmade and will have slight variations from what is pictured on our site. We take our time with each piece to make sure it meets our standards before leaving the studio. You will be getting a true one of a kind handmade piece. We also pride ourselves in having as little waste as possible in our materials. For this reason we utilize every inch of fabric and printed patterns will appear different on each item.
Have peace of mind that your information will never be shared by Kona Dog Wear. All transactions that take place on our site are secure and private.
However, If you share pictures of your pups in our gear on social media, know that we will tag & share the crap out of that. We love seeing all the dogs looking fly and can't get enough of all the pretty pups out there. Tag us #konadogwear
We do not accept requests for free merchandise in exchange for social media posts. If you want free stuff look elsewhere.
We will offer discounts to customers that legitimately purchase our products and write an honest positive review. If we come across a positive review from a customer we will send them a discount code for future purchases as a thank you for being a loyal customer.